Start with everything. Keep what fits.
Every new account gets 14 days of the full product - no card needed. After the trial you keep a permanent free plan, and upgrade when your traffic calls for it. Switch plans at any time - we prorate price and quota.
| PlansAnnual billing (save ~20%) | |||||
|---|---|---|---|---|---|
| Usage limits | |||||
| Chatbots | 1 | 1 | 1 | 1 | 1 |
| Chats / month | 100 | 750 | 3,000 | 12,000 | Custom |
| Document storage | 1 MB | 10 MB | 50 MB | 200 MB | Custom |
| Team seats | 2 | 2 | 2 | 2 | Unlimited |
| Channels | |||||
| Backoffice chat tester | |||||
| Embed widget | |||||
| REST API | - | Add-on | Add-on | ||
| Slack | - | - | |||
| Live Chat (human hand-off inbox) | - | Add-on | Add-on | ||
| Data sources | |||||
| PDF / DOCX / Markdown / TXT upload | |||||
| Manual paste / FAQ | |||||
| URL ingest | |||||
| Notion OAuth + auto-sync | - | ||||
| Google Drive sync | - | ||||
| HubSpot Knowledge Base ingest | - | ||||
| Postgres data connection | - | Add-on | Add-on | ||
| Languages | |||||
| Multilingual answers (100+ languages) | |||||
| Multilingual retrieval (single-index, no per-language re-embed) | |||||
| Reply in the visitor's language automatically | |||||
| Operations | |||||
| Conversations CRM | Basic | ||||
| Per-bot analytics | - | ||||
| Value dashboard (savings, deflection, topics) | |||||
| Feature request inbox (Beta) - your chatbot spots what visitors ask for | - | Add-on | Add-on | Add-on | |
| CRM and leads (contacts, opportunities, tickets, surveys) | - | Add-on | Add-on | Add-on | |
| Workflows (trigger-driven automations: reply, route, tag, notify, hand off) | - | Add-on | |||
| Guided actions (the chatbot completes the steps on your page for the visitor) | - | Add-on | Add-on | ||
| Automatic setup, tuning and per-section coverage certification | |||||
| Smart search (semantic + keyword) | |||||
| Remove 'Powered by Elennai' footer | - | Add-on | |||
| Signed DPA in-product (standard terms) | - | - | - | ||
| Dedicated deployment + SLA | - | - | - | - | |
Prices exclude VAT. VAT is added at checkout where it applies.
Pay for exactly what you need
Flat prices on top of any eligible plan - no per-seat or per-thread math. Add-ons follow your plan's billing cadence and get the same ~20% discount on annual. Prices exclude VAT.
Live Chat
billed annually, up front
Visitors hand off from the bot to a human. Threads land in your Inbox, with an email loop when you're away.
Add-on on Starter and Growth. Included on Pro and Scale.
REST API + database connections
billed annually, up front
Programmatic chat access with API keys, plus live Postgres lookups inside bot answers.
Add-on on Starter and Growth. Included on Pro and Scale.
Remove "Powered by Elennai"
billed annually, up front
Hide the footer badge on your widget. On Free the badge always stays - that's the deal.
Add-on on Starter. Included on Growth, Pro and Scale.
Feature request inbox (Beta)
billed annually, up front
Your chatbot spots what visitors ask for and files it in a triage inbox - early access while we polish it.
Add-on on Starter, Growth and Pro. Included on Scale.
CRM and leads
billed annually, up front
Contacts, lead opportunities, ticket tools, surveys and a team knowledge base. Your chatbot collects the insight either way; this unlocks the workspace UI.
Add-on on Starter, Growth and Pro. Included on Scale.
Workflows
billed annually, up front
Automate what a bot does around a conversation: reply, route to a team, tag, notify or hand off, triggered by what happens and scoped to who it happens to. Includes team routing rules.
Add-on on Starter. Included on Growth, Pro and Scale.
Extra chats
billed annually, up front
+1,000 chats per month per block, stackable. Cheaper than panic-upgrading when a launch spikes your traffic.
Available on Starter, Growth and Pro. Price is per block.
Extra seat
billed annually, up front
One more teammate in your workspace, stackable. Add capacity as the team grows without jumping a whole plan tier.
Available on Starter, Growth and Pro. Price is per seat.
Extra storage
billed annually, up front
+50 MB of document storage per block, stackable. Feed the bot more source material without upgrading your plan.
Available on Starter, Growth and Pro. Price is per 50 MB.
Guided actions
billed annually, up front
Let the bot walk visitors to the right page and complete steps for them, with a visible step-by-step. Includes 250 guided actions per month.
Add-on on Starter and Growth. Included on Pro and Scale.
Extra guided actions
billed annually, up front
+250 guided actions per month per block, stackable. Top up when your visitors lean on guided navigation more than the included 250.
Available on Starter, Growth and Pro. Requires Guided Actions (add-on on Starter and Growth, included on Pro and Scale). Price is per 250 actions.
100+ languages, one bot, no per-language setup.
Same RAG core, every plan. Visitors get answered in the language they wrote in, retrieved against a single multilingual index. No per-language re-embed, no language selector, no second bot for the French market.
Questions about pricing and billing
Tell us what's missing from these tiers.
Plan tiers and bundled features are not set in stone. If something you need isn't on the comparison table above, drop it in here and we'll add it to the public roadmap.
Ready when you are.
Start free, no card. Upgrade in one click when you outgrow the free quota.